If you have any questions, then you're on the right page! We created this section to provide you with quick and easy assistance. You can also contact customer service directly at JeziorowskaDominikowska482@gmail.com if you prefer.
When will I receive my order?
Orders will be delivered within 3-5 business days from the date of purchase.
Please note that delivery times may be slightly longer during promotional periods or holiday seasons such as Christmas.
How can I track my order?
You will receive an email with a tracking number after your order ships. You can use it to monitor your delivery status.
What is your return policy?
You can return items within 30 days of the order date.
To qualify for a return, the item must be in its original, undamaged condition and include all accessories, parts, and original packaging.
Can I exchange the item for a different size?
We do not offer direct size exchanges. To obtain a different size, please return the original item for a full refund and reorder at your convenience.
When will I receive my refund?
Refunds are typically processed within 5 business days of the returned goods arriving at our warehouse.
Points will be applied to the original payment method used at the time of purchase, and you will receive a confirmation email.
I haven't received an order confirmation yet. What should I do?
If you placed your order more than 24 hours ago and still haven't received a confirmation email, please contact our customer service team for assistance.
What should I do if my product is damaged or defective?
If you receive a damaged or defective product, please contact JeziorowskaDominikowska482@gmail.com
Can I cancel or change my order?
We cannot guarantee that orders can be canceled or changed after they are placed. For assistance, please contact our customer service department as soon as possible.
Do I need to create an account to place an order?
No, you can check out as a guest.
However, we recommend creating an account to save time for future orders.
Do you offer gift cards?
Currently, gift cards are not sold on our website.
How can I get support for my Flower Mountain products? We provide after-sales service for products purchased from flowermountain.com and authorized retailers.
- For products purchased on our official website, please contact JeziorowskaDominikowska482@gmail.com.
- For items purchased from retailers, please contact the store directly.
How can I receive updates and news?
To stay informed about our latest products and news, please subscribe to our newsletter.
Can I unsubscribe from our newsletter?
You can unsubscribe at any time by simply clicking the link in the email you receive.
How do I find the nearest store?
Click “Contact Us” on the homepage to contact our customer service. Our team will be happy to help you find the nearest store.