All orders include free shipping.
We ship via UPS, with delivery expected within 15 business days from the date of purchase. During sales and holidays, please be aware that shipping times may be slightly delayed.
Please note: We do not guarantee delivery to PO BOXes or hotel locations. We recommend providing a physical address to ensure a smooth delivery.
Tracking Your Order
You can track your order directly on the courier's website using the tracking number you will receive in your shipment confirmation email.
Orders are shipped to the address you provide at checkout. Please double-check your information to ensure it's correct and complete.
Missed Deliveries
If a delivery attempt is unsuccessful after two tries, the package will be held at a local pickup point or depot. You will have 7 days to pick it up before it is returned to us.
Damaged Packages
We pack all our products with great care. If your package arrives visibly damaged or broken, please take the following steps:
- Sign for the delivery with a note: On the delivery note, write "I accept the package subject to inspection due to damage" before you and the courier sign.
- Notify us promptly: Please inform our Customer Care team as soon as possible after accepting the package with this condition.
- If the courier refuses to let you sign with a note, please refuse the package outright and contact our Customer Care team immediately.